CityPro Delivery
Frequently asked Questions
Phone:
250-858-3059
Email:
Location
Victoria, B.C. Canada
FAQ | CityPro Delivery
Frequently Asked Questions
We’ve answered the most common questions about our local delivery service in Victoria, BC, pricing, service areas, scheduling, and how deliveries work.
If you don’t see your question here, feel free to reach out, we reply quickly.
Frequently asked Questions
What does CityPro Delivery do?
Where do you deliver?
Do you deliver to residential addresses?
CityPro Delivery provides local delivery and transport for oversized items including furniture, flooring, appliances, commercial materials, and construction supplies.
We work with retail stores, contractors, and homeowners across Victoria and Southern Vancouver Island.
We service:
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Victoria
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Langford
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Colwood
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View Royal
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Esquimalt
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Sooke
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Metchosin
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Saanich
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Sidney
Extended delivery available to:
Mill Bay, Duncan, Nanaimo, and Gulf Islands depending on scheduling.
Contact us for details on pricing and timing.
Yes. We deliver to houses, condos, apartments, and rural properties.
If there are tight spaces, staircases, or access challenges, just tell us ahead of time.
Pricing & Payments
How much does delivery cost?
Do you offer flat pricing instead of hourly?
When do I pay?
Our standard rate for most deliveries is $150/hour, with a 2-hour minimum depending on the job.
This covers professional handling, transportation, equipment, and insured service.
For weekly or recurring business deliveries, we offer volume pricing at a reduced rate.
Yes, for repeat commercial clients, we can provide:
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weekly fixed pricing, or
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per-delivery rates
This helps businesses avoid unpredictable delivery costs and simplifies accounting.
For residential delivery, payment is due on completion of the job.
For commercial partners, we offer invoicing terms.
Services & Equipment
Can you install items after delivery?
Do you move existing furniture or remove old items?
What equipment do you use?
In most cases, yes.
We can place, assemble, or position items as long as it’s safe and within our capability, for example:
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furniture placement
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flooring pallet positioning
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appliance placement
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cabinet drop-off into a specific room
For specialized installation that requires certified trades, we recommend a pro.
Yes, add-on services are available for:
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moving existing items
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removing old furniture/appliances
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disposal/landfill drop-off
Just ask when booking — fees may apply.
We use commercial equipment and safety tools including:
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heavy-duty flatdeck truck
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lift gate
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tie-downs & straps
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furniture blankets
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dollies & moving equipment
Crane service may be available upon request depending on job needs.
Services & Equipment
How do I book a delivery?
How far in advance should I book?
What if I need a same-day delivery?
Do I need to be home during delivery?
You can book by:
📞 Phone
📧 Email
📝 Contact Form
We’ll ask a few simple questions to make sure we’re prepared:
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pickup address
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drop-off address
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item type & size
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special instructions
For residential delivery, 24–48 hours is ideal.
Commercial partners often schedule on a set weekly schedule — we recommend locking in recurring time slots to guarantee availability.
We’ll do everything we can to accommodate it.
Call or text for fastest response.
Not always.
If we’re working with a store or contractor, arrangements can be made to deliver without the customer on-site — as long as access is granted.
Business & Partnerships
Do you work with retail stores and contractors?
Can you handle ongoing delivery needs?
Do you offer contracts?
Yes, we specialize in outsourced delivery for local businesses including:
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furniture stores
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flooring suppliers
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construction companies
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kitchen & cabinet shops
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big-box retailers
We can replace or supplement in-house delivery teams.
Yes.
We often provide reliable weekly scheduling, ensuring you never wait on a driver, even if your internal staff is unavailable.
We offer recurring service agreements for businesses who want:
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guaranteed delivery windows
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discounted rates
-
priority scheduling
This helps you operate efficiently without managing your own fleet.
Insurance & Safety
Are you insured?
What if something gets damaged?
Can you handle ongoing delivery needs?
Do you offer contracts?
Yes, CityPro Delivery is fully insured, including:
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cargo insurance
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commercial vehicle coverage
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liability insurance
Your items are protected from the moment we pick them up.
In the rare event of an issue, we handle it professionally and directly, not through excuses.
We’ll assess the situation, and if we’re at fault, we make it right.
Yes.
We often provide reliable weekly scheduling, ensuring you never wait on a driver, even if your internal staff is unavailable.
We offer recurring service agreements for businesses who want:
-
guaranteed delivery windows
-
discounted rates
-
priority scheduling
This helps you operate efficiently without managing your own fleet.
Other Questions
Can you deliver to job sites?
How big of an item can you handle?
How do I contact you?
Absolutely, we regularly deliver to construction sites and renovations.
Just make sure someone is available to receive materials unless arranged in advance.
If it fits safely on the truck and can be secured properly, we can carry it.
Call for oversized items to confirm.
📞 Phone: 250-858-3059
📧 Email: Info@CityProDelivery.com
🌐 Website: CityProDelivery.com
📍 Based in Victoria, BC
We usually respond within minutes during business hours.
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