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Terms & Conditions

Legal Disclaimer

Terms & Conditions

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These Terms & Conditions (“T&C”) govern the use of the website and delivery services provided by CityPro Delivery LTD, operating in Victoria, British Columbia. By accessing our website or booking a delivery, you agree to comply with and be bound by these T&C.

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1. Scope of Services
We provide local delivery services within Victoria, BC and surrounding areas. Service availability, pricing, and delivery times are subject to change without prior notice.

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2. Customer Responsibilities
Customers are responsible for providing accurate delivery details, including correct addresses, contact information, and any special instructions. We are not liable for delays, missed deliveries, or additional charges caused by inaccurate or incomplete information.

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3. Fees and Payments
All delivery fees are clearly stated at the time of booking. Payment is required in full prior to or at the time of delivery, unless otherwise agreed upon in writing.

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4. Liability
While we take reasonable care in handling items, CityPro Delivery LTD is not responsible for:

  • Damage to items not properly packaged by the customer.

  • Losses, damages, or delays caused by circumstances beyond our control (e.g., weather, traffic, or unforeseen events).

  • Indirect, incidental, or consequential damages arising from use of our services.​

  • Ceramics, Glass, Concrete, and Art, is unable to be insure by CityPro Delivery LTD.

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5. Cancellations and Refunds
Cancellations must be made within a reasonable timeframe before the scheduled delivery. Refund eligibility will be determined at our discretion and may be subject to administrative fees.

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6. Changes to Terms
We reserve the right to update or modify these T&C at any time. Any changes will take effect immediately upon posting on this website. Continued use of our services constitutes acceptance of the updated T&C.

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7. Governing Law
These T&C are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable laws of Canada.

This is a practical working draft that covers the basics for a delivery service in Victoria.

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